Shipping policy

Handling Time
All orders are processed within 1–2 business days (Monday–Friday). Once your order has been dispatched, you will receive a confirmation email with your tracking information.

Delivery Time
Estimated delivery time across Australia is 3–4 business days from dispatch.

Shipping Cost
We offer Free Shipping Australia-Wide on all orders—no minimum spend required.

Order Tracking
Once your order has been shipped, you’ll receive a tracking number via email. This can be used to track your parcel through our courier partner’s website.

Delivery Issues or Delays
If your order has not arrived within the expected timeframe, please:
• Check your tracking link for updates.
• Verify that your delivery address was entered correctly at checkout.
• Contact our team if there are no recent tracking updates or the parcel appears delayed.

We will work directly with our courier partners to investigate and resolve any issues as quickly as possible.

Damaged or Missing Items
If your order arrives damaged or items are missing, please contact us within 48 hours of delivery.
Email: info@primeoutdoor.com.au

Include your order number, a description of the issue, and photos (if applicable). Our team will review and provide a solution, such as a replacement or refund.

Phone: 0272380944
Available Monday–Friday, 9 am – 5 pm (AEST)

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